AutoAid Breakdown Reviews

Not had a chance to use the breakdown service yet but be wary of the promised cashback that does not materialise!!

Car would not start on drive. Autoaid sent out a breakdown agent but he could not fix the problem. Offered to arrange to get it towed to a garage of my choice. The problem was in the car electrics and local garages did not want to touch it. I arranged for a car electrical engineer to visit but who also failed having spent a afternoon stripping down and testing the car. Eventually I decided it had to go to a Renault main dealer far fault diagnosis. Even although this was sometime after the initial breakdown, Autoaid arranged for a recovery truck to pick up the car and take it to a main dealer who was in a different town. I can't fault the service I have had and would be happy to recommend them to anyone who wants breakdown cover.

Broke down on M5 smart motorway at 5.30pm on 17 June 2022. The motorway people moved us out of the live lane to the next pull in where we waited until 10.30pm for autoaid to turn up and return us home with our car. We had 2 children with us, no toilets, nothing for 5 hours. We put them to bed on the tarmac the far side of the barrier. The helpline was useless, they kept saying less than an hour, getting our hopes up each time we phoned.

Broke down at Tamworth Services on the M42 at midnight. It took Auto Aid three hours to get a tow-truck to us, and that was only adter several phone calls. Apparently they couldn't find any one of their local firms to do the job, so the company that came had to come from Coalville in Leicestershire. The actual driver who came for us was fine (not an AutoAid employee) but he didn't get the call until 90 mins after we made the original call for help and then he had to come from Coalville to Tamworth.

Policy was auto-renewed. I called them the day this happened and asked to cancel as I have cover from my bank. Spoke to the rudest customer service person ever - Antonia. Who then charged me 35% of the cost of the annual policy in fess - 1 fee for setting-up the policy (that I didn’t want or ask for) and another to cancel it. It wasn’t even in place for 1 day. She only told me about 1 of the fees, not the other fee. When I spoke to a manager (Alex) he said “all our customers know the policy auto-renews” - what a ridiculous statement to make! Needless to say I would never use them again.

Broke down today in my parents car on a smart motorway they are with the RAC (roadside assistance) They took 1 hour to arrive then when they did they just drove past us because we were in roadworks!!! I'm with Autoaid £20 a year cheaper and they get you home. So I phoned them to help us, they were absolutely fantastic! They kept calling us to make sure we were OK and updating us, from from the moment we contacted them they were on a mission to help! My parents are now cancelling their policy with RAC and renewing with Autoaid! Massive thank you to Josh who took us the 90 minute journey home a credit to the company!

Got an email saying that my policy would be renewed automatically. It said that I would pay the annual fee PLUS a renewal fee! That seemed a bit weird seeing as I’d been with them a few years and new customers wouldn’t lay the renewal fee!
I emailed asking why. I emailed asking. And again. And I filled out the contact form on their website. A few times. And I emailed AGAIN!!

It’s been two weeks since that initial email and my many emails. Today I cancelled my renewal and I’ll go elsewhere. Shocking customer service.

BE WARNED!
No supervisor has rung me back as agreed. I have been cut off on the phone multiple times.
* Cause of breakdown - leaking fuel filter. Below is the list of serious complaints.
• Fuel leak reported Sat 04.06.22. Fuel filter replacement wrongly diagnosed by 7.45. by CVS24.
• No garage available to look at car until Tues 07.06.22. at the earliest. Rang Auto Aid who told us we were expected to plan and make our own way home, Livingston to Sutton Coldfield 300 miles, mainly at our own expense, via car hire (no cars were available) or train (very expensive with only £50 per person allowance.)
• We wasted the morning trying to sort car hire out, then finally demanded to be returned home with car via the transporter. This was agreed and we left on Sun 05.05.22. at 7.00.
• CVS24 just took us to Abington motorway service station, by 8.00, only 36 miles away and left us. Over 270 miles to home.
• Rang Auto Aid again and was told there was no transport available to take us further, and that we had to go to Carlisle, 60 miles away, and get a train to Birmingham. The car would be collected and put in storage.
• No plan had been made to get us home, apart from the first 36 miles.
• We waited 2 hours for the taxi for Carlisle to arrive.
• When it came at 10.00 the transporter had not arrived for the car, so we had to choose to either 1) wait longer for an indefinite period and lose the taxi, or 2) as Auto Aid advised to leave the car keys on top of a tyre under the wheel rim. Nobody at the service station would take responsibility for the keys. This meant the car was not insured, and the keys were clearly visible so anyone could steal it.
• As there was only one train left with tickets available online from Carlisle to Birmingham at 12.07 we bought tickets online and would have missed the train and lost the ticket money if we had not gone in the taxi.
• Nobody rang/texted to tell us the car had been picked up which worried us greatly.
• Because we got on the train in the middle of the day the train was rammed and there was standing room only for a large part of the journey.
• Our journey home took 10 hours in total.
• On Mon 06.06.22. we rang Auto Aid and were advised that the car would be returned to us at midnight which was ridiculous. We told them to bring it next day.
• The car was returned Tues 07.06.22. by STR Transport who drove it here having previously fixed the leaking fuel filter which needed tightening. The fuel filter did not need replacing. Why was CVS24 incapable of diagnosing it and repairing it? CVS24 only looked at it for about 5 minutes with a torch and was gone by 7.45 in the morning. STR Transport moved the air filter to see where the leak was. CVS24 was totally incompetent.
• We were told on Sat that we would be contacted by a supervisor. No one has rung.
• I rang to speak to a supervisor and spoke to 2 people today for almost an hour with hanging on, and got cut off both times. Nobody rang me back.
• Throughout we have had to repeatedly ring/get cut off to get information.
•Multiples calls and rarely have we had a returned call.
A TERRIBLE EXPERIENCE!
I await contact.

Absolutely useless. Broken down on motorway adjacent to Birmingham and they can’t even meet their 90 minute target for response let alone prioritise. Currently told a further hour while someone drives down from Telford. Don’t be a fool left standing on the hard shoulder like me, pay more for a competent operator who can prioritise motorway breakdowns.

Auto renew without any user approval & fees charged for cancellation.

I've Been a member for years and didn't need recovery until Sunday.
so glad, as autoaid rescued my wife's motorbike, first home in 2 hours, then to a repair shop today.
Without doubt the best

Been with them 3 years ,haven't used service yet,good price and customer service excellent,paid twice by accident this year and got immediate refund ,so I hope the breakdown service is as good .

I used Autoaid to help me recently when I was broken down with a Clutch pedal problem.

I was up North (Uttoxeter) and rang the company to recover my vehicle, they arrived promptly in just over 1hour, put the car on the Transport Loader and took it to nearby the M1, unloaded the car.
Next I was to wait for another Transport Loader to take me to My destination many miles down the Motorway to Buckinghamshire, this connection by 2 companies was only 10 minutes time apart and was a Very Good Service by both drivers !
A very well done ?

I contacted this company to verify the exact tdate my relay cover started and I did not receive any reply by any means. They can contact you but you do not seem to contact them.
I have just received an email from them to automatically renew.
That will not happen. Lloys bank always get your money back in such instances of withdrawal without authority which any company needs with authorisation from the payee. Get your moneu back by a chargeback and even on a debit card.
Companies must follow the law and it's taking too long for the government who are looking at this situation of 'auto withdrwal' and they know it.

This lot are ones to stay away from, try to decline renewal and they totally ignore you, tried online, tried email 5 times, a month of trying to decline renewal and they ignore, I know what they are up to, take the renewal charge from your card as they keep the details, then ignore you again when you try and claim it back.